GlobalTech Solutions which is based in the telecommunication sector . GlobalTech Solutions were facing difficulties in the external relations or partnerships and also in execution of projects.
The previous strategy provided was uncoordinated, which is characterised by loopholes, time wastage and escalated expenses. Realising this, GlobalTech Solutions turned to Walter & Associates to assist with the revamp of the partner management processes and of the project delivery.
Challenge
GlobalTech Solutions struggled with:
1. The choice and control of contracted and outsourced activities.
2. Managing the overall process of the major project implementation across several functional units.
3. Implementing solutions effectively.
4. Providing consistent ongoing support.
These challenges led to failure in timeliness, cost escalation and lack of coordination on their project management activity. These activities posed the need for an efficient solution that would address all the related processes in the company.
Solution
Services that Walter & Associates provided offered a package of full service from start to finish that solved identified issues of GlobalTech Solutions. Our approach included:
1. External Partner Selection
Carried out the assessment of the requirements of GlobalTech.
Scouted for possible vendors and evaluated them in terms of competency, credibility and price.
Conducted negotiations and pushed through contracts with the most suitable conditions for contract signing appended to GlobalTech.
2. Project Execution
Formulated the project schedule and the deliverables at every step of implementation.
Integrated the operations performed in different departments and outside institutions.
Put into practice sound project control structures that would assist in monitoring the project’s progress and the consumption of resources.
3. Solution Implementation
Equipped GlobalTech’s staff with adequate training about change processes and technologies.
Set high standards of testing required in developing solutions to fit the organisation’s requirements and functionality.
4. Ongoing Support
Created a team of technical support that can solve any problem that a number of users might face.
Carried out constant assessments of the program to ascertain that it is still relevant to the business.
Proactively offered advice on capitalising on the site’s performance and productivity.
Results
With Walter & Associates comprehensive solution, GlobalTech Solutions experienced significant improvements in their operations:With Walter & Associates’ comprehensive solution, GlobalTech Solutions experienced significant improvements in their operations:
1. Efficiency Gains
By improving their project management process the wastage of time was cut down to half that is time to market improved by 30%.
2. Cost Savings
Consequent improvement of the selection of partners and the management of related projects provided a cut of operational expenses by 25%.
3. Improved Quality
Strict and intensive examination and operation procedures improved the solutions’ stability thus cutting down on the recovery period by 40%.
4. Enhanced Support
Through timely intervention and responsibility in handling complaints, the satisfaction of the clients was enhanced while problems’ solving times cut down by 50%.
Conclusion
GlobalTech Solutions was able to significantly improve the system of external partnership management and project implementation with the help of Walter & Associates. It also proved useful to help them meet business goals and achieve them faster and with better results.
The consultants of Walter & Associates remain committed to their services in order to keep GlobalTech Solutions up to date within the scope of telecommunications.
